We hope that you’ll be happy with any item you purchase from us, but if you’re unsatisfied with your order, you have 30 days to return your item. 

This means that – wherever you are based – your item must be returned to us within 30 days of your order being delivered or available for collection.

 

WHAT CAN BE RETURNED?

Your garment is not "off the shelf" and will be produced according in your garment style/size/colour with a custom print and/or embroidery.  This means that we are only obliged to accept returns on faulty items.  I Dress Myself Ltd will only accept returns on faulty or damaged goods, where the damage can be attributed to the production process.

Examples include:

• T-shirt is damaged, ripped or the stitching is faulty. This must be a manufacturing issue and not relating to wear or misuse.
• An issue with the print.
• A garment that is outside of the sizing tolerance of +20mm / -30mm.
• Print or embroidery placement that is outside of our positioning tolerance of 10-20mm on a medium sized garment

 

WHAT CANNOT BE RETURNED? 

• Exchanging sizes or colours is not possible as T-shirts are limited edition and printed to order to avoid waste.
• Products that have been washed or worn cannot be accepted unless they are defective.

 

I’M RETURNING A FAULTY ITEM

Firstly, we’re really sorry to hear that there is an issue.  When any of our items has to be returned because of a fault, we cover all postage costs wherever you are in the world, just get in touch with one of our team at helpdesk@idressmyself.co.uk and we’ll get this sorted.  Please detail the fault in a note within your package, along with the details listed above. 

Unfortunately, because we only print the exact number of garments that are ordered for each campaign, we may be unable to replace any faulty items. 

 

DO YOU OFFER FREE RETURNS?

If you’re based in the UK we provide returns labels free of charge, just reach out to our customer service team at helpdesk@idressmyself.co.uk and they will send one across.  These are handled by Royal Mail; you can bring your parcel to any drop off point and they will scan the label and take care of the rest.   To find your closest Royal Mail drop off point head here. 

 

HOW DO I SEND IT BACK TO I DRESS MYSELF?

Please package your item carefully and include a note inside with the following:

• The reason for return 
• Your order number. You can find this in your order confirmation and shipping emails, or in the Order History section of your Online Account
• The name of whoever purchased the item

 

Please use the following returns address and the postage label we supply.

I Dress Myself Ltd - Returns
Unit 10 Vallis Mills Trading Estate

Robins Lane
Frome
BA11 3DT
United Kingdom

 

HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED

Upon receiving your item, we will check the garment.  If we agree that it is faulty, we will offer an exchange or refund.  If a refund is carried out, we will issue a full refund to your original payment method within 7 business days.  Card payments may take longer to clear in your account.  If you paid via bank transfer, we will need you to supply your account name, account number and sort code to be able to carry out the refund.

 

CAN I EXCHANGE MY ITEM? 

We usually print only the exact number of garments that are pre-ordered and may be unable to offer an exchange. 

 

CAN I MAKE CHANGES TO MY ITEM ONCE I’VE PLACED MY ORDER?

Yes, until your order has been sent to Production, you can make changes including to the size, colour and delivery address. This can all be done through the Orders section of your Online Account, where you’ll see your order details and the option to update.

However, once the Pre-Order Campaign has closed and been sent to production, it’s no longer possible to make any changes to your order.  This is because the pre-orders are produced together in an efficient and sustainable manner.  It means we only produce exactly what is ordered.